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Photo library: Tourism and leisure 19

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first_img{loadposition tc}Click on a thumbnail for a low-resolution image, or right-click on the link below it to download a high-resolution copy of the image.» Download Tourism & Leisure contact sheet (1.1MB) » Download full image library contact sheet (10.5MB) North West province: Refreshments at a hotel in the Sun City entertainment complex.Photo: Hannelie Coetzee, MediaClubSouthAfrica.com » Download high-res image North West province: Hotel at the Sun City entertainment complex. Photo: Hannelie Coetzee, MediaClubSouthAfrica.com » Download high-res image North West province: Hotel at the Sun City entertainment complex. Photo: Hannelie Coetzee, MediaClubSouthAfrica.com » Download high-res image North West province: Hotel at the Sun City entertainment complex. Photo: Hannelie Coetzee, MediaClubSouthAfrica.com » Download high-res image North West province: Hotel at the Sun City entertainment complex. Photo: Hannelie Coetzee, MediaClubSouthAfrica.com » Download high-res image North West province: Hotel at the Sun City entertainment complex. Photo: Hannelie Coetzee, MediaClubSouthAfrica.com » Download high-res image North West province: Hotel at the Sun City entertainment complex. Photo: Hannelie Coetzee, MediaClubSouthAfrica.com » Download high-res image North West province: Hotel at the Sun City entertainment complex. Photo: Hannelie Coetzee, MediaClubSouthAfrica.com » Download high-res image North West province: Hotel at the Sun City entertainment complex. Photo: Hannelie Coetzee, MediaClubSouthAfrica.com » Download high-res imageTOURISM AND LEISURE 19:{loadposition tourism}Having trouble downloading high-resolution images? Queries about using the image library? Email Mary Alexander at [email protected]last_img

Team South Africa gets rhino mascot

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first_imgThe cheerful rhino Chukuru will spearheadTeam SA’s bid for Olympic glory.(Image: Road to London 2012) The South African public voted Chukuruas their favourite in the mascot race.(Image: Sascoc)MEDIA CONTACTS • Mark KeohaneSascoc spokesperson+27 11 483 3788RELATED ARTICLES• Olympic community gathers in SA• Supporting SA’s sports stars• SA producer gets Olympics for Korea• Laureus honour for Blade Runner• Playing the dreamMediaClubSouthAfrica.com reporterTeam South Africa’s mascot for the 2012 London Olympic Games is Chukuru, a rhino.The animal was introduced to the nation at a function in Johannesburg, during which Team SA’s official kit was shown off on the catwalk by some of the country’s Olympic and Paralympic hopefuls, including swimmers Cameron van der Burgh and Natalie du Toit, javelin champion Zanele Situ, and long jumper Khotso Mokoena.The South African Sports Confederation and Olympic Committee (Sascoc) announced that the gear would be made by Erke, one of China’s leading sportswear manufacturers.According to Sascoc CEO Tubby Reddy, the organisation approached local manufacturers first but were unable to come to an arrangement with them.The Erke deal is reported to be worth US$4-million (R30-million), and includes tracksuits, golf shirts, t-shirts, sandals, caps, backpacks, towels and more.All items bear the protea, South Africa’s national flower and the main symbol of the Sascoc logo.“Our athletes must feel not only comfortable and at home in their kit but also extremely proud and honoured whether they wear it in or out of competition,” said Reddy.The athletic models were impressed with the quality of the Erke product, saying that it’s light, breathable and comfortable.The rhino Chukuru, with five other finalists, took part in a week-long countrywide voting process to decide the nation’s favourite.It will inspire Team SA in all multi-coded sporting events from the Olympics onwards. These include the 2013 World Games in Columbia, the 2014 Commonwealth Games in Scotland, the 2015 All Africa Games, and the 2016 Summer Olympics in Rio de Janeiro.Sascoc says it plans to create a national identity for events such as these, and this strategy includes having the same mascot for international tournaments, to bring the country together behind Team SA.Highlighting the plight of real rhinosThe name chukuru is a Southern African word for rhinoceros, in the Setswana language.The Sascoc mascot features the five colours of the Olympic rings around its horn, but fittingly these are also the colours of the South African flag.The cheerful animal was designed by the Johannesburg-based Mortimer Harvey advertising agency, and saw off competition from over 100 entries to make it to the final six and then claim top spot, winning by a margin of 233 over its closest rival.“We knew, straight away that this was a-once-in-a-lifetime opportunity,” said designer Vanessa de Castro. “It was a chance to create something that would represent our Olympic team and the hopes and pride of the entire country. It doesn’t get better than that.”Codesigner Prudence Tshikalange was elated, saying that the design team was “honoured and humbled”.Mortimer Harvey also hopes that the national sporting mascot will raise awareness about the poaching crisis affecting real-life rhinos.With almost 160 animals already killed for their horns in South Africa alone in the first quarter of 2012, and reports of even rhino exhibits being vandalised for the horns, there is a growing worldwide call for toughter action against and harsher punshment for poachers.last_img

SA women beaten in World Twenty20 semis

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first_img4 April 2014 The South African women’s cricket team bowed out of the ICC World Twenty20 in the semi-finals on Friday, losing to England in Dhaka by nine wickets, with 19 balls remaining, but there were plenty of positives to take away from the tournament.‘Absolutely amazing’ Reflecting on her team’s showing in the event, South African captain Mignon du Preez said at the post-match ceremony: “It’s been absolutely amazing, the way we’ve proved ourselves over and over again. “We have grown so much as a team and we have played as a unit, and the character the girls have shown throughout the tournament has been absolutely amazing, and I am quite a proud captain at the moment. I think we can now go and built on this and come back even stronger.” It was only the second time that South Africa had made the semi-finals of an ICC tournament. Previously they had played in the final four of the 2000 World Cup.‘It’s really exciting’ England captain Charlotte Edwards was happy to reach the World Twenty20 final against Australia, with the teams set to meet in a repeat of the 2012 final. “It’s really exciting. I think the team played exceptionally well today. It was the kind of performance you want to put in in a semi-final,” Edwards said. The Proteas were undone by some poor running between the wickets, with five players being run out, to equal the record for most run outs in a women’s T20 international. England’s greater experience also told against the far younger Proteas.Shrubsole’s impact Their batting was also undermined by England opening bowler Anya Shrubsole, who forced South Africa onto the back foot with two early wickets. The top wicket-taker in the tournament, Shrubsole clean bowled Lizelle Lee with a big in-swinger in the very first over, removing Lee’s leg stump. She followed that up with the wicket of Trisha Chetty in the third over, with another big in-swinger that came in further off the seam, removing Chetty’s middle and leg stumps.‘She did put us under pressure’ “I think Anya bowled really well and she did put us under pressure quite early on, and then those few unlucky run outs [hurt us],” South African captain Mignon du Preez said at the post-match ceremony, “but I think the girls have played well throughout the tournament and it has been absolutely amazing and we’ve really had fun out here.” When Yolandi van der Westhuizen was trapped plumb LBW by Rebecca Grundy in the fourth over for six, the Proteas were in big trouble on 14 for 3. Successive fours by captain Mignon du Preez off Grundy in the sixth over loosened the shackles a little, but Shrubsole bowled through unchanged to finish with a fine return of 2 for 12 in her four overs and was later named player of the match.First run out Du Preez and opener Dane van Niekerk tried to steady the South African ship, but Van Niekerk was run out for seven off 21 deliveries in the tenth over, from a direct hit by wicketkeeper Sarah Taylor. Disappointingly, Van Niekerk did not appear to be running at full pace as she headed to the bowler’s end. Just three balls later, Marizanne Kapp was also run out. She failed to score and once more the dismissal came at the bowler’s end, this time on a throw from England skipper Edwards. With those two run outs, the Proteas had slumped to 33 for 5.Partnership Du Preez and Chloe Tryon then added 33 for the sixth wicket before the South African captain was caught at deep midwicket by Lydia Greenway off the bowling of Rebecca Grundy for a good-looking 23 off 31 deliveries in the 14th over. With the last ball of the 16th over, Sune Luus became the third South African to be run out. Coming back for a second run, she collided with Chloe Tryon, sending both players sprawling on the pitch. Luus quickly got back to her feet, but she was far short of her ground and out for five off of six balls. Shabnim Ismail became the fourth victim of a run out in the 19th over when she played a ball straight to Shrubsole at extra cover and set off for a run, but was run out for six off eight balls.Highest score Tryon was the ninth wicket to fall for the innings’ highest score of 40 off 31 balls, which was also a career best. Her knock included two sixes and three fours. The last of the run out dismissals came on the fifth ball of the last over when Moseline Daniels was out to a direct hit by Natalie Sciver for one. Shrubsole’s devastating burst at the top of the Proteas’ order had led to South Africa needing 80 balls for their first 50. Their second came more quickly, off 38 deliveries, but the numerous run outs led to Du Preez and company being dismissed for only 101.Convincing reply England, in reply, had few problems, with the star opening pair of Charlotte Edwards and Sarah Taylor keeping the scoreboard ticking over nicely until Edwards was caught and bowled by Sune Luus for 35 off 40 balls. By then, however, the total was 67 in the 12th over and England were well on the way to victory. Taylor went on to finish undefeated on 44 off of 45 balls, while Heather Knight weighed in with 21 off of 16 deliveries.last_img

Internet Explorer 7 Review

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first_imgWritten by Alex Iskold and edited byRichard MacManus. Disclaimer: Alex’s company AdaptiveBlue has a product called Theblueorganizer, which is a Firefox extension. It is ironic, but the laws ofphysics apply to technology. Since Internet Explorer won the browser battle 10 years ago,it had little incentive to change. So obeying Newton’s law of inertia, Internet Explorerdid not bother to innovate. But they got a kick 2 years ago when Mozilla launched abrowser that threatens to dethrone IE. After about five years of silence, InternetExplorer 7 has made its long awaited debut.With the bar raised high and the crowd cheering for Firefox, the IE team came out with a solidproduct. It is not fantastic and does not have a lot of new things that we have not seenbefore. But it is a good effort and a worthy response to Firefox. In this post, we look at the IE7 feature set and talk about both the good and bad of thismarket-leading browser.User interface improvementsThe first thing that stands out in the new Internet Explorer is its completelyredesigned navigation bar. Besides the URL entry box, everything else isnew and it is an interesting design. The major theme here is to have buttons as short cuts and pulldowns for more detail.For example, the History button is accessible as a pulldown right nextto the Back and Forward buttons. TheHome button does the usual, but the pulldown next to it allows the userto add more Home pages as well as perform additional customizations. ThePrint and Tools menus also have detail pulldowns thathave a lot of options. This redesign makes sense, as it establishes groupings and alsoallows the user to quickly switch between using the function and customizing it.Another interesting change is the addition of the Zoom functionalityat the bottom of each page. This feature allows the user to instantly zoom in and out ofthe current page. This has been part of Adobe Acrobat for years and it is quite handy forweb pages as well. Search box The new Internet Explorer features a built-insearch box, similar to the one in Firefox. By default it (unsurprisingly) usesMicrosoft’s LiveSearch. This is Microsoft’s stab at Google’s search revenue. There are acouple of things to note here. First is that LiveSearch is much slower than GoogleSearch. The second, is that Live search for Images is really well done – and isbetter than Google image search.Like Firefox, Internet Explorer has an infrastructure for adding more search engines.By default there is only LiveSearch, but others can be added by visiting the searchengine plugin page. There is a very interesting feature built into this page – createyour own search engine plugin. The idea is simple – the user can search any site forthe word ‘TEST’ and then use the result page as a sample to create a custom engine forthat site. Intrigued, we decided to give this a try by doing a simple search on Amazon.Alas, it did not work as shown below. What is sad about this error dialog is that itthrows us back to the time when computers, and Windows in particular, threw up errormessages that made no sense. Favorites and HistoryFavorites and History have gone through a major redesign in this version. There is nowa single bar for both, that can be either pinned or floating. The flexible filters,sorters and intelligent organization make this one a winner – finally IE gets how userslike to view favorites and history. However there is no sign of tagging, integration withdel.icio.us or storing bookmarks online (rather than on the browser) – so this isBookmarks 1.0 only. There is another thing about Internet Explorer’s search functionality which is reallyannoying – the Find in this page dialog. In-page search is one of thebest and most elegant features in Firefox – and it is implemented so that it does notinterfere with the user’s browsing experience. But unlike the tabbed browsing feature, IEdecided not to take Firefox’s lead with this feature. As a result the IE Find in thispage function is really bad.Tabbed browsingAs we just mentioned, IE 7 introduces tabbed browsing. For the most part this featureis similar to Firefox, but there are some interesting caveats. First, the user can createa new tab by clicking on the small blank tab on the right. If this is confusing, see thepicture below. Another interesting thing is an outline view of all tabs, similar to theslide view in Power point. It is not clear whether this is useful. but it definitelylooks visually appealing. Like the latest Firefox, IE 7 also has a pulldown that allowsthe user to switch between the tabs – and this feature is definitely handy. IE presents RSS feeds using a smart view which lets the user search, filter and sortthe entries contained in the feed. This is the kind of smart solution that once you seeit, you recognize its brilliance. It would be great if all the browsers did more smartthings like this!Other notable featuresThis version of Internet Explorer, like of all of its predecessors, comes with a hugevariety of features and options. Some other ones that we noted include a popup blocker,the phishing filter and add-on manager. Yes, IE is trying to encourage people to developextensions! This effort is in its early stages, but there is a strong commitment from theIE team to bring the add-on development up to par.ConclusionIE 7 is a huge improvement over IE 6. There is evidence of really good effort andinnovation here – but there are also traces of the old IE that just do not fit. It seemslike the IE team was pressured to release the tool (because of what Firefox is bringingout) before they had a chance to rethink and redo everything. Hopefully the shortcomingswill be cleaned up in IE 8 – and that we won’t have to wait another five yearsbefore it comes out! The bigger question is how does IE7 compare to Firefox 2.0 and is it enough to hang onto IE’s huge market share? This is a tough question to answer… but in terms ofperformance, cohesiveness of features and availability of add-ons – Firefox 2.0 is inbetter shape right now. alex iskold 1 Led to… A Web Developer’s New Best Friend is the AI Wai... Tags:#Browsers#web Related Posts Why Tech Companies Need Simpler Terms of Servic... Top Reasons to Go With Managed WordPress Hosting RSS integrationIf there is one thing that definitely stands out in IE7, it is RSS integration. Whenyou navigate to a page that contains an RSS feed, the familiar orange icon lights up.Once you click on the icon, some magic happens: 8 Best WordPress Hosting Solutions on the Marketlast_img

New Profiles Turn Windows Live Into a Social Networking Service

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first_imgMicrosoft announced Windows Live Profiles today, which takes some lessons from social networking sites and FriendFeed. The new profile page provides a central hub for all your online activities on Windows Live. More interestingly, your profile can also aggregate updates from other services, such as your Twitter account, your blog feed, reviews from Yelp, or photos you have posted on Flickr. You can also feed any standard RSS stream into your profile. While Microsoft doesn’t state this explicitly, these new profiles really tie all of the new and old Live Services together into a social networking site.PrivacyYou can choose the amount of personal information you want to display in your profile and Microsoft gives you very granular control over what parts of your profile you want to share with others. You can, for example, choose to share your last name and location only with friends, but make information about your relationship status and hometown public. You can also choose to make some items only available to a small sub-set of your friends.FavoritesLive Profiles also allows you to create an annotated list of favorite books, movies, and music. One of the nice features here is that Microsoft matches your text entry with images from its Zune catalog or Amazon’s book store, and links to both stores directly, which gives this feature more depth than just a simple list of favorite things in Facebook or other social networking sites. Related Posts Tags:#Microsoft#NYT#Product Reviews#web Why Tech Companies Need Simpler Terms of Servic... A Little Bit of Facebook, Twitter, and FriendFeedOverall, it seems that Live Profiles and the new Windows Live Homepage will tie Microsoft’s Live Services together into a very comprehensive social network. While it doesn’t have widgets that let you poke your friends, it does have a broad set of applications like Photos,Spaces, Contacts, Groups, Calendar, and Events that can all be integrated into your Live Profile. You can also post Twitter-like messages (Microsoft calls them ‘notes’) to your profile that will then appear in your friends’ accounts as well.While Microsoft isn’t directly marketing it as such, Windows Live is, in reality a formidable challenge to other social networks. frederic lardinois A Web Developer’s New Best Friend is the AI Wai... Top Reasons to Go With Managed WordPress Hosting 8 Best WordPress Hosting Solutions on the Marketlast_img

Wicklander-Zulawski Discontinues Reid Method Instruction After More Than 30 Years

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first_imgWicklander-Zulawski & Associates (WZ), announced recently the company will no longer offer training in the controversial Reid method.WZ has been licensed by John E. Reid and Associates, originator and developer of the Reid method, and had included this direct, positive interrogation method in their standard public sector curriculum with WZ’s non-confrontational techniques for the last 33 years. WZ certified forensic interviewer instructors have conducted training for more than 200,000 law enforcement officers worldwide since the founding of the firm in 1982. Going forward, WZ will standardize their core instruction on multiple techniques including the participatory method, cognitive interviewing, fact-finding and selective interviewing, as well as the popular WZ non-confrontational method.A major city police department recently contracted with WZ to teach this exact combination of industry best practices in seminars for their new detectives. This customized course was designed to provide progressive, comprehensive training in multiple non-confrontational interviewing techniques with a focus on obtaining truthful information and admissions. It will now become WZ’s flagship seminar for law enforcement.- Sponsor - “It’s human nature to deny and defend oneself. Confrontation is not an effective way of getting truthful information,” said WZ President and CEO Shane Sturman, CFI. “Rather than primarily seeking a confession, it’s an important goal for investigators to find the truth ethically through a respectful, non-confrontational approach.” Sturman added, “WZ has dedicated instructional blocks to educate detectives on the causes of false confessions and the risks of utilizing improper interrogation methods. In future classes, WZ will only discuss the Reid method in an effort to highlight potential risks posed in obtaining a false confession, or to illustrate the major advantages of using the WZ non-confrontational method.”Approximately 29% of DNA exonerations in the US since 1989 have involved false confessions to the crime. A combination of factors could cause innocent persons to confess to a crime they did not commit. Academics have chronicled the commonalities among these cases and found the suspect is often mentally or intellectually challenged, interviewed without an attorney or parent, interrogated for over three hours, or told information about the crime by the investigators. In addition, the officers in these cases were often trained in the Reid technique of interview and interrogation.Although one might argue that the officers misused their training in the technique, many courts and law enforcement agencies are moving away from this confrontational approach to non-confrontational styles. With the availability of DNA evidence, and with efforts from organizations such as The Innocence Project, there has been a heightened awareness of the danger of improper use of interrogation tactics. Wrongful convictions, exonerations, and false confessions have become a more global point of discussion, and justifiably so. Although the Reid method can be a useful tool in obtaining a confession, cases have shown that the improper use of the method, combined with the intense emotional pressure put on the suspect, can lead to catastrophic results.The Reid method has remained relatively unchanged since the 1970s, and it conflicts with the progressive nature of how people communicate today. The Reid method does not reflect updates in our legal system and does not acknowledge the availability of scholarly work on the subject.“Because of the possible abuses inherent in the confrontational Reid style, we believe it is time to move away from the practices of the 1970s when it was developed,” Sturman concluded.“While the Reid method has been successful in solving crimes over the years, there are serious pitfalls and significant risks associated with the incorrect application of the technique. WZ will remain a progressive, evolving organization dedicated to partnering with academics, attorneys, researchers, corporations, and law enforcement agencies around the world to ensure the tools we are teaching are ethical, moral and legally acceptable.”  Stay UpdatedGet critical information for loss prevention professionals, security and retail management delivered right to your inbox.  Sign up nowlast_img

Losses and Costs Associated with UK Grocery Store Magazines and Newspapers

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first_imgWe are all familiar with use of the word “shrinkage” to describe the losses experienced by retailers, although it is impossible to find any industry-wide agreement on what it actually means or the types of losses that are typically included when it is used by different retailers.For some, it only refers to the difference in value between expected and actual stock levels, calculated through periodic inventory counting exercises (in effect losses where the cause is unknown).For others, it can be a much more inclusive bucket with a range of recorded losses being included, such as product markdowns, damages, and spoilage, and a range of process-related failures, such as pricing and product set-up errors.- Sponsor - In this respect, comparing rates of shrinkage between different retailers can be a tricky business—differences may be more a consequence of differences in definition rather than an indicator of loss management proficiency.Where the shrinkage calculation is based exclusively upon differences in expected and actual stock levels (the most common definition used in the UK grocery sector), whether the resulting metric properly captures the true impact of a merchandise retailer’s losses is highly questionable.Recent work focused on developing a definition and typology of total retail loss, an attempt to better understand how retailers experience a wider range of losses in their businesses, has begun to shed light on the true scale of the problem. But there could also be a range of additional costs associated with particular types of products that could also undermine their profitability, many of which can be hidden within the overall business model, making it difficult to surmise whether a given product or category actually generates a profit.BackgroundIt is within this context that the current research is presented. The ECR Community Shrinkage and On-shelf Availability Group had become aware of growing concerns about the losses relating to the sale of grocery store magazines and newspapers in the UK—a category not normally associated with high levels of loss. It was decided to undertake a study to better understand the nature and extent of the problem—the key drivers of this loss. The study, undertaken by the University of Leicester, was fortunate to receive the active support of five of the largest UK grocers, representing nearly 72 percent of the market, that were prepared to share their data relating to a wide range of losses and additional costs associated with newspapers and magazines (N&M).Rather than just analyzing the shrinkage number from each of the participating retailers, the study sought to capture a broader basket of losses and costs. The N&M category is perhaps unique in generating a range of additional losses and costs that are not typically associated with many other product categories that grocers typically stock and that are driven by a combination of product-handling complexity and the process requirements of the wholesalers and publishers providing the stock. These unique factors include:unresolved delivery lossesunresolved returns lossescarriage chargesextra staffing costs associated with dealing with a unique set of process challenges (For instance, publishers set strict requirements for when and how unsold stock must be returned by the retailer, and failure leads to a loss of credit.)In this respect, the study offered a unique opportunity to go beyond just the shrinkage number and delve much deeper into how retailers can be impacted by a broader range of losses and costs not typically combined into one analysis.Shrinkage Results for Grocery Store Magazines and NewspapersIt is interesting first of all to look at how the recorded shrinkage rate for the N&M category compares with the overall rate for the participating companies and to compare that with some published industry numbers (Table 1).As can be seen, the recorded rate of shrinkage for the UK grocery store magazines and newspapers category (3.45 percent) is considerably higher than the overall average rate of shrinkage for the companies taking part in this study—some 356 percent higher. Even when estimates of shrinkage are used from two well-known surveys of shrinkage covering the UK, the recorded rate for N&M is still considerably higher. The rate of shrinkage for grocery captured by the Global Retail Theft Barometer in 2011 (considered the most reliable of the recent surveys undertaken using the Global Retail Theft Barometer name) was 1.29 percent, and the 2012 British Retail Consortium overall rate of shrinkage was 1.21 percent. If an average is taken of the three benchmark shrinkage numbers, which suggests that overall shrinkage might be 1.09 percent of sales, the N&M figure is still 218 percent higher.It seems clear that the grocery store magazine and newspaper category has a profoundly high rate of shrinkage. To put this in even sharper contrast, the N&M category makes up 0.85 percent of overall sales but accounts for 3.86 percent of the overall shrinkage costs of grocers. Overall, the projected N&M shrinkage loss for the UK grocery sector is estimated to be £52 million (~ $67 million) a year. Finally, if the N&M category recorded a rate of shrinkage on a par with the other products stocked by retailers, it would bring the overall average rate of shrinkage down by 7 percent.Detailed in Table 2 is a breakdown of the various losses and costs associated with the N&M category. Each of the five retailers taking part in this study were able to provide an overall shrinkage figure for the N&M category and how much of that number was made up of unresolved delivery and returns losses, the carriage costs charged by the two main wholesalers, and the additional staffing costs associated with the unique N&M process. This data was then used to estimate the costs for the total UK grocery sector—calculating the costs and losses as both a percentage of total N&M sales and total value.As can be seen, overall shrinkage accounts for the largest proportion of loss at 3.45 percent, with estimates suggesting that unresolved deliveries and returns could amount to 44 percent of this type of loss with other forms of shrinkage, such as theft and damage, making up the remainder of the shrinkage losses. The second highest area of cost was perhaps not unexpected—staffing—which accounts for an estimated 3.17 percent of N&M sales, amounting to nearly £48 million (~ $62 million) a year. The third and final area of cost that has been identified as part of this research was carriage costs—the charges made by the wholesalers to deliver and return product minus any credits for the insertion of supplements by the retailers. This amounts to nearly £16 million (~ $21 million) a year for the UK grocery sector, or 1.03 percent of N&M sales.Taken together, these costs and losses come to a staggering £115.4 million a year (~ $150 million), equivalent to 7.65 percent of the N&M grocery market. In many respects, this is an underestimate of the total costs associated with this category—a charge incurred by some companies that employ third-party companies to manage this process has not been included due to issues of confidentiality.It was possible to provide a limited breakdown of the staffing costs associated with handling N&M, although no two retailers used the same categories of activities. Overall, the delivery and returns processes accounted for approximately 56 percent of staff time, with deliveries absorbing the most time.It is also worth noting that 30.3 percent of all stock delivered to retailers appears to be returned to the wholesalers, amounting to £457.3 million (~$594 million) for the UK grocery sector as a whole. The returns rate varied considerably between newspapers and magazines: the calculated rate for newspapers was 21.7 percent, while for magazines it was 40 percent. This seems an extraordinary amount of stock to be returning, especially in light of growing concerns around the environmental impact of big business and the need to develop sustainable models of operation that minimize carbon emissions. It also undoubtedly explains some of the high costs associated with managing this category and potentially raises questions about the accuracy of “sales” and “circulation” figures regularly published by the industry given the relatively high rate of unresolved returns claims that would appear to be included in these figures.Conclusion and Next Steps for the IndustryThis short review of the UK grocery store magazines and newspapers category has shone a light on an area experiencing high levels of loss and associated costs. In terms of shrinkage alone, it is a category generating significantly high rates of loss—typically 356 percent higher than the average rate of shrinkage for all the other product categories stocked by UK grocers. This is further compounded by additional costs relating to extra staffing and carriage costs, adding a further 4.2 percent as a percentage of sales, adding up to a bill of £115 million (~$149 million) a year. This relatively high rate of loss would seem to be due, in part at least, to a uniquely complex and demanding process, caused in some respect by the nature of the product—highly time sensitive—but also by industry requirements that appear at first sight to be overly bureaucratic and rather outmoded in 21st-century retailing.What this study also highlights is that any reduction in losses and costs associated with retailing the N&M category will require the development of a collaborative approach engaging retailers, wholesalers, and publishers. To this end, the ECR Community Shrinkage and On-shelf Availability Group has established a News and Magazines Shrink and OSA Group in the UK, with a specific focus on developing a series of interventions to try and address the issues outlined in this article. The group is made up of retailers, wholesalers, distributors, and publishers seeking to answer the following specific questions:Would including the “on” and “off” sale date in the product barcode help store staff to better manage the process of delivery and returns?Would changing the length of the newspaper returns window, currently a Tuesday, to a later day in the week reduce missed returns, especially the weekend newspapers?Would the addition of a plastic wrap to bundles of grocery store magazines reduce consumer complaints, the volume of returns, and total supply chain costs?Would it be better for the shopper and more efficient for the industry if the supplements for newspapers were inserted before they arrived at the store?Would a new receiving process, leveraging the work-process models used by other direct-to-store vendors, be more efficient and offer a lower-cost model for the industry?This study has been extremely illuminating because it graphically reinforces the importance of understanding all the losses and associated additional costs of retailing certain types of merchandise. Only by bringing them all together is it possible to make a more informed decision about the veracity of any given business model. It also shows that sometimes the solution to retail problems can best be found through adopting a collaborative approach, focused upon unearthing the root causes rather than the apparent symptoms. Sometimes you really do have to move beyond the headline and get to the meat of the story.This article was originally published in LP Magazine Europe in 2016 and was updated March 6, 2018. Stay UpdatedGet critical information for loss prevention professionals, security and retail management delivered right to your inbox.  Sign up nowlast_img

Green ECM: Saving Money and Trees with ECM

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first_imgWhile white is the color of Christmas, today I’ve been thinking about how ECM is being associated more and more with the color green, as in “environmentally friendly” green.   On the AIIM.org website, AIIM has created a sort of portal page dedicated to the discussion of “Green ECM“.In what ways can ECM be “environment friendly”.   Primarily, the use of digital documents can help reduce the costs related to paper consumption and the costs of  shipping paper documents.  The Green ECM AIIM site includes an ECM green calculator spreadsheet created by Oracle that can estimate ECM savings.  The spreadsheet shows savings in terms of dollars, but also tries to estimate the number of “trees saved” and “barrels of oil saved”.One estimate has it that if the United States could cut the amount of paper generated in the office place by 10 percent (estimated at about 540,000 tons of paper in 2007), that greenhouse gases would be 1.6 million tons less, which is the equivalent of taking 280,000 cars off of the highways.AIIM summarizes the top six reasons to “go green” with ECM as the following:Save Money on Paper and ShippingIncrease the Effectiveness of Core ProcessesIntegration of Field OperationsReduce Real Estate CostsImprove Employee ProductivityReduce Off-site Storage Costslast_img

Arkansas ~ Sales and Use Tax: Several Manufacturing Items Not Exempt

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first_imgCCH Tax Day ReportA taxpayer was liable for Arkansas sales and use tax on various replacement components since they did not qualify for the manufacturing machinery and equipment exemption, except for the black light since it was a complete replacement used in testing the finished product, rather than a component part of the machine.Components Considered Insubstantial ReplacementsThe following items were not entitled to the manufacturing machinery and equipment exemption since they were considered insubstantial replacements of manufacturing machinery: tool holders and shim purchases (not considered exempt dies), carbonseers (component parts of the furnace), the transformer (part of the building’s electrical system rather than the machine for which the transformer alters power), the process control panel even though the upgraded panel allowed the quantity of furnace control panels to be reduced from three panels to a single panel (component part of the furnace), the operator controls, the gauge replacements (even if they qualified as exempt testing equipment, they did not function independently and did not represent a substantial replacement of all the items involved in the quality control function), the heads for hammers (not considered dies since they did not have a predetermined and distinctive shape), and jaws, chucks and drill bushings (component parts of lathes).Adjustments to Machine SoftwareAdjustments made to machine software and certifications of mechanically adjusted pieces of machinery were also considered taxable machine repairs rather than nontaxable software programming services since the machinery or device was not functioning properly and the adjustment was made to return it to its original working order which is considered a taxable repair.Item Must be Used Directly in ManufacturingThe purchases of chip conveyer components were not exempt because the chip conveyer system, like an environmental control system, was not used directly in manufacturing. Yet the black light did qualify as exempt manufacturing machinery and equipment since it was a complete replacement, rather than a component part of the machine, and the black light was used in testing the finished product.Invoice Affects TaxabilityHow the invoice is prepared affects the taxability of the item or service. While it was conceded that the rental of the nitrogen storage tank was exempt, the gauge rental and hazmat fees associated with the tank were not exempt as they were separately stated on the invoice and it was unknown whether these fees were required by the seller for the tank rental. Fees described on the invoice as a taxable alteration to a piece of machinery were also taxable since despite testimony otherwise, the taxpayer was unable to prove that the services described and billed in the invoice were not performed. Finally, a nontaxable roof repair became taxable since it was billed with the taxable gutter cleaning and not separately stated on the invoice.Administrative Decision Nos. 16-128, 16-183, 16-184, 16-410, Arkansas Department of Finance and Administration, Office of Hearings and Appeals, September 15, 2016, ¶400-734last_img